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Matching Order Timing Standard Do as Romans Do
NINE ASPECTS
OF PROTOCOL

Timing

Giving and Receiving Gift in Diplomatic Department”… It is polite to let our
Communication Occasion client or the other speaker to hang up
the phone first.
Generally, we should choose to give
gifts face to face to our guests, attached
with greetings and name cards. When
receiving gifts, we should open it on spot Use Facial Expressions Properly
and express thanks. In case we have to When greeting others or saying
refuse the gift, we should explain the goodbye, we should show our respect
reason immediately. And we should and politeness with smile while looking
respond with thanks in time upon receipt at faces of our guests.
of gifts through mailing.
During conversation, we should keep
The gift to foreign guests should be eye contact properly, not to avoid eye
packed well. Being treated equally is to contact, nor look at elsewhere.
be noted.

Receiving and Hanging up Phone Calls
When receiving phone calls, please pick
up before it rings for three times. We
should first give our titles, saying “Hello,
This is CSCEC”, or “Hello, This is XXX

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